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Dr. Deming’s philosophy was summarized by some of his Japanese proponents in the 1970s with the following ‘a’-versus-‘b’ comparison:
(a) When people and organizations focus primarily on quality, defined by the following ratio [quality=(results+of+work+efforts)/total costs], quality tends to increase and costs fall over time.
(b) However, when people and organizations focus primarily on costs, costs tend to rise and quality declines over time.
(a) When people and organizations focus primarily on quality, defined by the following ratio [quality=(results+of+work+efforts)/total costs], quality tends to increase and costs fall over time.
(b) However, when people and organizations focus primarily on costs, costs tend to rise and quality declines over time.
